PrintFleet Enterprise
PrintFleet Enterprise is a complete print management system.
What is a print management system?
A print management system - also known as Managed Print Services (MPS) - helps companies manage their printing devices (printers, copiers, multifunction devices, and fax machines).
These devices provide a variety of information, including such things as the number of pages printed, the amount of toner remaining, or the current state of the device. By collecting, analyzing, and presenting this information in a clear and unified interface, PrintFleet Enterprise helps companies:
- Reduce costs.
- Improve efficiency.
- Avoid costly down time.
Designed for use by dealerships in the imaging industry, PrintFleet Enterprise is able to scale to meet the needs of the largest customers, but is just as valuable for any small or mid-size company looking to improve their business practices. As a dealer, PrintFleet Enterprise empowers you to:
- Transform your business from selling a commodity to selling a business solution.
- Drive new recurring revenue with each printer click.
- Extend your value with management and visibility of customer's print networks.
- Gain control of printer and imaging within each client site.
- Entrench your customer relationships by solving their problems.
To learn more about PrintFleet Enterprise, please choose from the following options:
What features does PrintFleet Enterprise have?
How does PrintFleet Enterprise work?
What are my hosting options for PrintFleet Enterprise?
Features
Automated meter exports
Each device has various internal meters it uses to keep track of usage statistics (such as the number of pages printed). PrintFleet automatically reads the meters from the devices, and can be configured to export the information to any of several popular Enterprise Resource Planning (ERP) systems - Digital Gateway's e-automate, ECI's: OMD, La Crosse, and Evatic. You can also include meter information in reports which can be automatically emailed in .csv or .pdf format, and then customized for import into virtually any billing system.
Service alerts and maintenance flags
When a printing device encounters a problem, it typically sends a message to the network. It could be something as simple as an Out of Paper notification or something more serious requiring the attention of a service technician. PrintFleet Enterprise is able to detect these messages (including vendor-specific error codes), and alert you when they occur. You can define a custom email response to each alert (such as choosing a different recipient and subject line), and you can manage and sort your active alerts from a single screen.
You can also set maintenance flags to notify you when it is time for scheduled maintenance on a device.
Reports
To help you answer the questions that will enable your success, PrintFleet includes over 40 preformatted reports, such as; The Advanced Volume report - useful for reallocating underused devices or replacing old or overused devices. It can help answer such questions as:
- Do you have the right technology?
- Are color devices being used for color printing?
- Are multi-function printers being used to copy/print/scan?
- Are there opportunities to reallocate or replace high volume / low duty cycle devices?
- Are there opportunities to reallocate low volume / high duty cycle devices to high volume areas?
The Power Usage report - displays fields related to the power cost of a selected group of devices over a specified time period. It can help answer such questions as:
- Are there any high energy devices, particularly with low page volumes?
- Can any high energy cost-per-page devices be replaced?
If necessary, you can create customized individual reports to address other questions.
You can also create customized executive reports that bundle related reports into a single document. Reports can be set to automatically email to a recipient on a predetermined basis, or can be downloaded in .pdf format from the PrintFleet web interface.
Customizable device views
By default, the PrintFleet web interface provides several different pages (or Views) on which it displays device data, including:
- Technical View; Provides basic information about devices, including the name, supplies status, device status, yesterday meter count, serial number, IP address, location, and last active date.
- Supplies Order View; Displays supplies-related information, including toner levels or status. Supplies can also be ordered from the Supplies Order View.
- Alerts View; Displays the customer name, number of devices that have recent alerts, and a link to view alert details for each device.
- Maps View; Upload images of your office floor plans, then use them to place images of printing devices, computing devices, people, and other miscellaneous items. PrintFleet automatically updates the status of the devices, allowing you to quickly identify and locate devices requiring attention.
If you want to view the collected data some other way, you can easily create custom device views that include only the data fields you want in the order you want.
Managed vs. unmanaged device classification
For each device, you can specify whether it is managed (meaning you are responsible for the device, such as part of a service contract) or unmanaged. This allows you to group devices by managed vs. unmanaged in views and reports, and track the amount of pages you are managing vs. those your competitors are managing over time. Specify a management status further by identifying the devices with managed supplies and/or managed service.
Role-based user management
Control access to your PrintFleet web interface by creating roles that specify user permissions; what screens they can access, whether they have read or write access, and whether they see actual or alias group names. Roles can be assigned to one or more users, and users can be assigned one or more roles.
Group management
Flexible group management allows you to sort devices exactly how you want; by customer, location, account rep, floor - whatever grouping makes sense for your business. Each group can have unlimited subgroups.
Device location maps
If your office floor plan is available in any of the most common graphic formats, you can easily import the image and place your devices in their actual locations. Use this as a consulting tool to reallocate, consolidate, replace, or retire devices, or to simply quickly locate a particular device. The location map also provides a quick overview of device status with flashing indicators that show device status (red-warning, yellow-caution, and green-OK).
Customizable user interface
Customize your PrintFleet web interface to match your corporate brand. Add your logo, corporate colors, and a custom login screen.
Online DCA installation
Install the DCA and access available activation codes directly from the PrintFleet web interface.
How it works
A Data Collector Agent (DCA) software application is installed on a non-dedicated server at the client location. The DCA collects critical printing device data on a predetermined basis and sends the information to the dealer's centralized database. Users can log into the dealer's custom PrintFleet web interface to view and analyze the data, or set up automated service alerts, reports, maintenance flags, and meter exports.
Hosting options
PrintFleet provides a hosted and self hosted option for PrintFleet Enterprise, enabling you to implement the most advanced print management system on the market regardless of your existing IT infrastructure.
PrintFleet Enterprise Self Hosted
With the self hosted option, you can leverage your existing infrastructure to support your PrintFleet Enterprise system. PrintFleet will help you reach both your near-term and future device monitoring goals by recommending a solution that will permit the growth of your business.
- PrintFleet has specifications designed to help you acquire your own server-grade hardware and all required software licenses (Windows, SQL Server)
- Your server must be accessible via an external IP address
To ensure minimal disruption and downtime, best practices include:
- Redundant, multi-homed internet connection (fiber optic, T1 or better)
Backup power systems
- Appropriate facilities to host the server, including physical security, climate control, and fire protection
PrintFleet Enterprise Hosted
With the hosted option, PrintFleet takes care of the infrastructure while you concentrate on executing your managed print services program.
Included with the hosted option:
- PrintFleet acquires server-grade hardware and all required software licenses
Server is hosted in a class "A" data center
- Redundant fiber-based backbone connections to multiple Tier 1 Internet backbone providers
- Full UPS battery and diesel generator power backup that supports in-use refueling
- Redundant, computer grade air conditioning and humidity control systems
- Gas fire suppression system and pre-action sprinkler systems
- Biometric access controls and video camera surveillance with 24/7 onsite security personnel
- Automated data backup
- Hosting services are a valuable investment that guarantees maximum speed and reliability of your PrintFleet Enterprise system
Contact PrintFleet for a demonstration
In North America call toll free at 1-866-382-8320 to schedule a PrintFleet Enterprise demonstration or fill out a Partner Request Form.
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