Managed print services
Your whole print environment, looked after for you.
Managed print is a service where one provider takes responsibility for your printers, consumables, servicing and reporting, delivered by Print Fleet Management across Australia and New Zealand. Supplies are reordered automatically, maintenance is scheduled from device data and you deal with one point of contact.
At a glance
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- Automated supply management and fulfilment
- Predictive maintenance scheduling
- Monthly reporting on usage, cost per page, environmental impact and SLA performance
- Same-day response for service requests lodged before 2pm AEST on business days
What managed print is
Managed print services (MPS) is an approach to running an organisation's print infrastructure in which a specialist provider looks after it, rather than your own staff. It covers fleet monitoring, maintenance, consumables, security settings and cost management, and it replaces a collection of separate contracts, supplier invoices and service numbers with one arrangement.
With Print Fleet Management, that means we take responsibility for the whole print environment: devices, consumables, servicing and reporting. Supplies are reordered automatically, maintenance is scheduled from device data rather than after a breakdown, and you deal with one point of contact.
How it works
Every managed print engagement follows the same four steps: Assess, Plan, Deploy and Optimise. The average deployment takes four weeks, and nothing changes on your floors until your team has reviewed the plan.
- Assess: every device, volume and contract mapped across your sites, with a clear baseline of what print costs today
- Plan: a right-sized fleet design and the numbers behind it, reviewed with your team before anything changes
- Deploy: devices, drivers, secure release and monitoring rolled out site by site, with a project lead from start to finish
- Optimise: monthly reporting and quarterly reviews, so the fleet keeps pace with how your organisation changes
What is included
Managed print is the service that keeps everything else running. These four things are included in managed print.
- Automated supply management and fulfilment
- Predictive maintenance scheduling
- Monthly reporting on usage, cost per page, environmental impact and SLA performance
- Print policies, carbon tracking and environmental reporting, delivered as part of managed print
What those inclusions mean day to day
Automated supply management means devices report their own toner levels and replacements are sent before they are needed. Nobody has to keep a cupboard of cartridges, check levels by hand or place urgent orders when a printer stops mid-job.
Predictive maintenance scheduling uses the data each device reports to plan servicing before a fault interrupts work. Combined with 24/7 proactive fleet monitoring, remote diagnostics and proactive alerts, many issues are picked up and dealt with before users notice them. When a technician does need to attend, on-site support comes from vendor-certified, factory-trained technicians.
Print policies, such as defaulting to double-sided or reserving colour for the work that needs it, are set once and applied across the fleet. Carbon tracking and environmental reporting are delivered as part of managed print, not sold as an extra.
Signs managed print would help
Organisations usually look at managed print when the cost or effort of printing has become hard to see or hard to control. Some common signs:
- Several print contracts, suppliers and invoices, with no single view of what print costs
- Staff or IT spending time ordering toner, logging faults and chasing technicians
- Devices that break down at busy times because servicing waits for a fault
- No reliable answer to how many pages are printed, by whom, or in colour
- Sustainability reporting that needs print data nobody currently collects
What changes for IT, finance and staff
For IT, print stops being a stream of small interruptions. Faults, supplies and servicing go to one team, and every service request is covered by our same-day response guarantee for requests lodged before 2pm AEST on business days. Critical issues can be raised through the 24/7 support portal.
For finance, print becomes something you can measure. Monthly reporting shows usage, cost per page, environmental impact and SLA performance, and a dedicated account manager is your contact for questions about the numbers. Savings come from fleet right-sizing, consumable optimisation, reduced downtime and the elimination of unnecessary colour printing, and the assessment shows where those apply to you.
For staff, the printer simply works more of the time. Toner arrives before it runs out, faults are often fixed before anyone reports them, and there is one number to call when something does go wrong.
How the service is measured
We report against the same service levels every month, so you can see how the fleet and our support are performing rather than taking it on trust. Our published service levels are a 99.9% uptime guarantee, 99.7% overall SLA compliance, a 94.2% first-fix rate and triage within 2 hours.
Monthly reports are reviewed with you in quarterly business reviews, where we look at trends, agree changes and plan for devices coming up for replacement.
Questions to ask any managed print provider
Whoever you speak to, these questions show quickly how a managed print service will work in practice.
- What exactly is included, and what is charged separately?
- How are supplies reordered, and who notices when a device is running low?
- Is maintenance planned from device data, or does it wait for a fault?
- What service levels do you publish, and how are they reported each month?
- Who is my single point of contact, and who is accountable when something is not fixed?
- Can you manage the brands already in my fleet, as well as your own?
Brands, sites and industries
Managed print covers mixed fleets. We work with Xerox-Lexmark, Konica Minolta, Kyocera, HP and Ricoh through dealership and reseller arrangements, and many clients run more than one brand, each matched to the work it suits.
For organisations with more than one location, multi-site management adds standardised print policies, cross-site benchmarking, automated supply management, regional clustering and unified reporting. We provide managed print to organisations in healthcare, legal, education, government and other sectors where documents and uptime both matter.
Questions
Managed print FAQ
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