HP managed print
HP printers, managed as secure network endpoints.
Print Fleet Management supplies, deploys and supports HP printers and multifunction devices for organisations across Australia and New Zealand, through dealership and reseller arrangements. We configure each device as a protected network endpoint, keep security settings consistent across your fleet and respond the same day when something needs attention.
At a glance
Last updated
- HP Wolf Security
- Run-time intrusion detection
- HP JetAdvantage solutions
- Secure release and audit trails
Where HP fits
HP is a strong fit for organisations that treat printers as network endpoints and need strong protection built in. A printer sits on the same network as laptops and servers, holds documents in memory and storage, and is easy to overlook when security settings are reviewed. For teams that handle personal, financial or legal information, that gap matters.
We usually recommend HP where security is the first question asked about any device: finance, HR, legal, areas that handle client records, and organisations whose IT team expects printers to meet the same standard as other endpoints. Where the main need is low running cost at volume or scanning-heavy workflows, we recommend the brand that suits that work instead.
HP Wolf Security and run-time intrusion detection
HP Wolf Security is HP's name for the security features built into its business printers. Rather than relying on the network around the device for protection, it protects the device itself, from the way it starts up to the way it behaves while it is running.
Run-time intrusion detection is one part of that. It watches the device while it is operating, looking for signs that something is trying to change how it works. Why a team would care: a printer that can detect tampering is harder to use as a way into your network, and gives your IT team one less unguarded endpoint to think about.
How we manage security across the fleet
Built-in protection helps, but it still has to be configured, monitored and kept current. We look after that as part of managing the fleet, and we take the same approach on every brand.
- AES-256 (256-bit) encryption, secure release and audit trails
- Secure release, so documents print when their owner is at the device rather than waiting in the tray
- Security patches rolled out in under 24 hours
- Device management that is Essential Eight aligned
- Support for Privacy Act 1988 obligations through secure release and audit trails
- Consistent configuration and security across a mixed fleet
What we supply and support
Our HP work covers printers and multifunction devices, HP JetAdvantage solutions and the security settings that go with them. Each device is part of a managed fleet, so we look after it from the first site visit to its replacement.
- Choosing HP printers and multifunction devices for each area, based on the information it handles and how much it prints
- Installation, network set-up and drivers, with security settings applied before a device goes live
- HP JetAdvantage solutions set up where they help with printing, scanning or device management
- Automated supply management and fulfilment
- Predictive maintenance scheduling from device data
- On-site support from vendor-certified, factory-trained technicians
Working with your IT team
Because HP devices are often chosen for security, your IT team will want to know how they are being looked after. We work with them on the security settings each device needs, apply those settings consistently, and keep them in step as devices are added or replaced. Your dedicated account manager is the person to go to with questions.
HP JetAdvantage solutions are HP's software for print management, workflow and security on its devices. We set them up where they solve a specific problem for your organisation, and leave them out where they would add complexity without a clear benefit. Toner levels, page volumes, device health and cost per page are tracked in Fleet Command Centre for every HP device.
Support and a mixed fleet
We guarantee same-day response for all service requests lodged before 2pm AEST on business days, with a 24/7 support portal for critical issues. 24/7 proactive fleet monitoring, remote diagnostics and proactive alerts mean a problem is often picked up before anyone reports it.
A mixed fleet should not mean mixed security. Many of our clients run mixed-vendor fleets optimised for different roles, and we apply consistent configuration and security across all of them, so an HP device in finance and a different brand in the warehouse follow the same rules. You keep one support number, one invoice and one set of reports.
Questions to ask before choosing HP
Before recommending HP, we work through these questions with your team and your IT staff. They are worth asking any provider who will connect devices to your network.
- Which teams handle personal, financial or client information, and which devices do they print to?
- Does your IT team manage printers to the same standard as laptops and servers today?
- Who applies security updates to your printers now, and how quickly?
- If you were asked who printed a sensitive document and when, could you show it?
- How would you know if a device on your network had been tampered with?
Questions
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