Ricoh managed print
Ricoh devices that stay up to date.
Print Fleet Management supplies, deploys and supports Ricoh multifunction devices for organisations across Australia and New Zealand, through dealership and reseller arrangements. We plan and roll out firmware, security and feature updates, monitor every device and respond the same day when something needs attention.
At a glance
Last updated
- Always Current Technology
- Intelligent connected devices
- Digital workplace solutions
- Dealership and reseller arrangements
Where Ricoh fits
Ricoh is a strong fit for organisations that want firmware, security and feature updates delivered to devices automatically. Large offices with many devices, organisations spread across several sites, and teams with a small IT function all gain from devices that do not need someone to visit each one to keep it current.
This is common in government, healthcare, education and large enterprise environments that need modern, connected workplace solutions. Where the main need is low running cost at high volume, or production colour, we recommend the brand that suits that work instead.
Always Current Technology
Always Current Technology is Ricoh's approach to keeping devices up to date after they are installed. Firmware, security and feature updates can be delivered to the device, so it can gain capabilities and protections during its working life rather than staying as it was on the day it arrived.
Why a team would care: a device that is updated regularly is less likely to be left running old firmware with known weaknesses, and new features can reach users without replacing hardware. Updates still need managing. We decide with you when they are applied, check they suit your configuration, and roll them out across the fleet in a planned way, so a change on one floor does not surprise the next.
Updates as part of fleet security
Firmware is part of a device's security, not just its feature list. Our approach to updates is the same on every brand we manage: security patches rolled out in under 24 hours, and consistent configuration and security across a mixed fleet.
Ricoh devices sit within the same security approach as the rest of your fleet: AES-256 (256-bit) encryption, secure release and audit trails, in an approach that is Essential Eight aligned. Secure release and audit trails also support your Privacy Act 1988 obligations.
What we supply and support
Our Ricoh work covers multifunction devices, the updates that keep them current and the digital workplace solutions that run alongside them. Each device is part of a managed fleet, so we look after it from the first site visit through to its replacement.
- Choosing Ricoh multifunction devices for each team, based on how they print, scan and share documents
- Installation, network set-up, drivers and secure release, configured to match the rest of your fleet
- Planned rollout of firmware, security and feature updates across every Ricoh device
- Automated supply management and fulfilment
- Predictive maintenance scheduling from device data
- On-site support from vendor-certified, factory-trained technicians
Connected devices and the digital workplace
Ricoh describes its multifunction devices as intelligent connected devices. They connect to the network and to cloud services, so they can be monitored, updated and used as part of wider document processes rather than working as stand-alone machines.
Ricoh's digital workplace solutions extend this to how documents move around an organisation, for example bringing paper into digital processes. We look at where these solutions would remove a manual step for your teams and recommend them where they do, rather than adding software for its own sake.
Support, reporting and a mixed fleet
We guarantee same-day response for all service requests lodged before 2pm AEST on business days, and every client has a dedicated account manager. Monthly reporting on usage, cost per page, environmental impact and SLA performance, together with quarterly business reviews, keeps the fleet and its updates visible to the people who need to know.
Ricoh devices report into Fleet Command Centre with the rest of your fleet, where toner levels, page volumes, device health and cost per page are tracked for every device. Many of our clients run mixed-vendor fleets optimised for different roles; you keep one support number, one invoice and one set of reports, and the freedom to choose a different brand when a device is due for replacement.
Questions to ask before choosing Ricoh
Before recommending Ricoh, we work through these questions with your team. They help whichever provider you choose.
- How many devices do you have, across how many sites, and who keeps their firmware up to date today?
- How quickly are security updates applied to your printers now, and who checks that they were?
- Which features would your teams use if their devices had them?
- Which document processes still rely on someone carrying paper from one desk to another?
- Who decides when an update is applied, and who is accountable if it causes a problem?
Questions
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